Decision Support

Our Commitment – Partners for Life

The “Optimization as a Service” subscription is unique in how we provide ongoing support after our solution implementation is complete. Unlike traditional software vendors who often link software upgrades with additional licensing costs, our all-inclusive business model means our application outputs continue to meet user requirements and deliver value in the face of changing material properties, systems and equipment across the entire subscription period. 

We deliver major upgrades every 6 months that incorporate new and improved models and application features as requested by our subscribers.  All subscribers are automatically and perpetually moved to the next release to ensure user feedback is always incorporated into our products, ensuring continuous and ongoing value delivery.  Minor model updates are also provided every 3 months, incorporating model updates and re-calibration.

Figure 1: Our Subscription Model is designed to continuously deliver value

Additional Value

In addition to the above, continuous support and maintenance through our decision support team is also included in the subscription. 

The Decision Support Manager is assigned at the start of solution implementation and will act as your dedicated support network.  

Decision support will continuously provide technical support and close the feedback loop between site users and our product development team.  Proactive user engagement or feedback on new features ensures that our products are adapted to user job stories and workflows, ensuring change permanence, end-user satisfaction, and continuous value delivery.  

For new users or when updates are made available, ongoing user training and certification are available via the Academy portal. 

The Application Portfolio