Customer Support

Our Commitment – Partners for Life

The subscription model ensures application outputs continue to meet user requirements and deliver value in the face of changing material properties, systems, and equipment across the entire subscription period.

Customer Support

Regular Product Upgrades

There are no additional licensing costs for software upgrades. We know your operations can go through a lot of change, from material properties to systems and equipment, but our subscription-based model means you will continue to see the same application outputs however your needs change.

Your subscription is priced per site, not per user, so you can have the workforce you need.

Proactive user engagement and feedback loops on new features ensure our products are adapted to user requirements and workflows. This helps with change permanence, end-user satisfaction, and continuous value delivery.

Subscription updates

All customers are automatically and perpetually moved to the latest product release to ensure continuous innovation is incorporated into our products, delivering ongoing value.

Based on this, we provide:


  • Every 6 months: Major product upgrade incorporating new and improved models and application features, according to real-world needs
  • Every 3 months: Minor model updates, incorporating recalibration

Customer Support

Our customer support team is on-hand at all times to assist you throughout the lifetime of the application deployment. There are no hidden costs, support is included in your subscription cost.

When you need to add new users or when product updates are made available we are there to support your needs, with ongoing user training and certification available via the Academy portal.

Customer Support

Mine to Market: Value Chain Optimization

Our suite of real-time decision-making applications use Scientific AI to optimize each process; from mine to market.

Our Material Handling model connects these applications to drive even greater efficiency.

Our process optimization apps can be deployed on a specific process bottleneck or expanded across the entire value chain.

They are powered by our Scientific AI Decision Intelligence Platform,

Stockpile and Inventory Optimization

Stockpile & Inventory Optimization

Grinding Optimization App

Grinding Optimization

Thickener Circuit Optimization

Thickener Optimization

Flotation Circuit

Flotation Optimization

Solvent Extraction Optimization App

Solvent Extraction (SX) Optimization

Leaching Optimization App

Leaching Optimization