Training & Help Center

Embedding Digital Transformation with Change Management

The most important phase in any digital transformation project is embedding the change.

As a core part of our implementation process, runs detailed on-site application training with all key users, ensuring total coverage of all shifts and rotations.

The help center serves as a crucial component of our customer support experience, offering guidance on product or service usage and keeping customers informed about new releases. Primarily, it comprises articles, FAQs, tutorials, and other resources aimed at assisting customers in troubleshooting issues and maximizing product utilization.

Customer Success Engagement

Our Customer Success team employs a proactive engagement strategy to drive value through shared actions, goal setting, and outcome delivery.

They facilitate effective change management throughout the subscription period and ensure that the applications are used in a way that maximizes the value for both end-users and their organizations.

We offer training programs tailored to Mining Industry workforces (our users), focusing on the applications and advantages of collaborating with Artificial Intelligence and Machine Learning. These programs are customized to each learner’s role and crafted by our team of mining industry experts.

Mine to Market: Value Chain Optimization

The suite of real-time decision-making applications use Scientific AI to optimize each process; from mine to market.
Our Material Handling model connects these applications to drive even greater efficiency.

Our process optimization apps can be deployed on a specific process bottleneck or expanded across the entire value chain.

They are powered by our Scientific AI Decision Intelligence Platform,

Stockpile and Inventory Optimization

Stockpile & Inventory Optimization

Grinding Optimization App

Grinding Optimization

Thickener Circuit Optimization

Thickener Optimization

Flotation Circuit

Flotation Optimization

Solvent Extraction Optimization App

Solvent Extraction (SX) Optimization

Leaching Optimization App

Leaching Optimization